New payment setup
For gateway availability, commercial terms, payment methods, settlement needs, onboarding, or a new merchant application.
sales@paymentgatewaynepal.comNo contact form · direct team inboxes
Contact the team that can answer.
Choose the email that matches your question. A clear subject line and a little context help the right team respond without a handoff chain.
API and checkout
For integration architecture, hosted checkout, test flows, callbacks, webhooks, payment states, or implementation questions.
integrations@paymentgatewaynepal.comOperational support
For transaction references, payment-status questions, refunds, settlement records, access, or an existing merchant issue.
support@paymentgatewaynepal.comPartnerships
For banks, payment-route partners, commerce platforms, technology providers, and considered go-to-market opportunities.
partnerships@paymentgatewaynepal.comPolicy and review
For merchant-review questions, policy notices, legal requests, data-protection enquiries, or responsible disclosure routing.
compliance@paymentgatewaynepal.comHelp us start well
New merchants should include the business name, website, product or service, expected payment methods, estimated monthly volume, average transaction value, and preferred settlement account country.
Before emailing
Protect payment data.
Do not sendFull card numbers, security codes, passwords, secret API keys, one-time codes, or unnecessary identity documents by email.
Transaction questionsUse the merchant reference or gateway transaction ID. Mask customer details and card information.
UrgencyDescribe the business impact and affected payment state. Do not place sensitive information in the subject line.